The mission of Harpair is to provide air conditioning and electrical services to the south-east area of Queensland to the highest industry standard.
We recognise that no matter what our individual responsibilities, what we do each day determines how well we exceed our customers’ expectations.
We will differentiate ourselves in the marketplace through technology, leadership and innovation, outstanding client service, and exceptional project execution.
Our team lead by example; our core values guide their business decisions.
Our values are to:
- Adhere to the highest ethical standards
- Provide superior quality products
- Exceed our customers’ expectations
- Continually improve in everything we do
Quality Policy Statement
Harpair specialises in the supply, installation, service and repair of reliable, quality and safe products for the air conditioning and electrical markets.
The objective of the Company is to provide our customers with a safe, reliable and optimum cost product delivered on time. Products supplied will have the desired quality in accordance with government standards, regulations, customer requirements and specifications.
To achieve the above objective and satisfy the customers’ expectations, the company is totally committed to maintaining the quality management system based on ISO 9001:2000 (International Quality Standard).
Any warranty issues arising in any areas are to be identified and solved with speed, technical efficiency and economy. We shall focus our resources, both technical and human, towards the prevention of deficiencies to satisfy the organisational goal of customer satisfaction.
The successful operation of the system relies upon the co-operation and involvement of personnel at all levels. Harpair’s commitment to quality will ensure the continued success of our company and the satisfaction of both customers and staff.